We have been receiving an increasing number of “urgent” orders from customers who ask that their order be filled and arrive within just a few days after the date the order was placed. This is unrealistic given the volume of orders that our current staff deals with. Here are a few pointers for ordering if you have a tight time frame:
- Order early. Allow AT LEAST one week for processing and another week for USPS to deliver your package. Two weeks is the minimum lead time you should allow, and even more is preferable.
- Inform us of your need for delivery within a specific time window by email (info@olympicorchids.com) at the time you place the order, not two days before you want delivery. If we know you have a valid reason for requesting delivery by a specific date, we will do everything we can to get your package there in a timely way.
- From now on, all packages will ship by USPS ground. I will add an option for expedited processing, which seems to be what most customers have understood by “priority mail”. If you choose this option, we will make an effort to prioritize processing of your order, but it will ship by USPS ground. I hope this will eliminate misunderstandings.