It seems like the holiday rush has started early this year. Our volume of orders is larger than ever, so there are inevitable delays in shipping. We try to ship in as efficient a way as possible, but our team members can only do so much. We have some tips for what you, as a customer, can do to help make sure that everyone receives their orders in a timely way during this busy season.
- If you (or a person who will deliver your order) are going to be at a US address for a very limited time, place your order well in advance of when you need your order delivered. There is no way we can process and ship orders that we receive 2 or 3 days before you want delivery. Shipping transit times alone usually take longer than that. To allow for custom order preparation, items possibly out of stock, perturbations in shipping, and other unforeseen delays, you are advised to allow at least 2-3 weeks between the time you place your order and the latest date by which it can be delivered. We get far too many requests that say something like, “I placed an order last night and need it tomorrow”. We do our best, but we are not miracle workers.
- If you need an order for a special occasion, holiday gift, etc., the same principles apply. Send us an e-mail informing us of the date by which you need the order at the time you place the order. Place your order at least 2-3 weeks before you need delivery to assure that it arrives in time.
- If you have special needs, it is always a good idea to send us an e-mail at the time you place your order so that we are aware of those needs.
- Be aware that every special needs order that we prioritize may delay shipment of other customers’ orders, so please be considerate.