Olympic orchids perfume

We have been receiving an increasing number of “urgent” orders from customers who ask that their order be filled and arrive within just a few days after the date the order was placed. This is unrealistic given the volume of orders that our current staff deals with. Here are a few pointers for ordering if you have a tight time frame:

1. Order early. Allow AT LEAST one week for processing and another week for USPS to deliver your package. Two weeks is the minimum lead time you should allow, and even more is preferable.
2. Inform us of your need for delivery within a specific time window by email (info@olympicorchids.com) at the time you place the order, not two days before you want delivery. If we know you have a valid reason for requesting delivery by a specific date, we will do everything we can to get your package there in a timely way.
3. From now on, all packages will ship by USPS ground. I will add an option for expedited processing, which seems to be what most customers have understood by “priority mail”. If you choose this option, we will make an effort to prioritize processing of your order, but it will ship by USPS ground. I hope this will eliminate misunderstandings.

I’m really sorry to have to write this, but international shipping seems to be in chaos right now. Several shipments have had the address changed by the postal service while en route, some appear not to have been scanned properly for tracking, and I just learned yesterday that a package addressed to Canada ended up in Puerto Rico! That address wasn’t changed – Canada is clearly still on the tracking info. The problem is not just with the USPS, which is typically reliable. Some things that have been shipped to me via UPS never were delivered.

I blame it on excessive automation and AI systems with no human oversight. Maybe some of these glitches can be corrected, but until then, there will be no international shipping to individual customers. I know this is frustrating for everyone, but that’s the way the world is this year.

I have had to delete my other post to this effect because it had suddenly started to attract a lot of spam. The bottom line is that domestic shipping of a single sample costs between $5-6, so the $3.00 cost of the sample does no even cover postage. I have arbitrarily decided on a $6.00 minimum purchase to at least cover the cost of postage. Singe sample orders will be refunded and cancelled.