Author: orchidscents

I will be out of town until July 3, so no orders will be shipped from June 23 through the July 4 holiday. After that, orders will be shipped in the sequence received. You can order during that time, but shipping will be delayed until after July 4. 

The automated email on the website has not been functioning, so no order confirmations are being sent. The tech people at the website hosting company are working on the problem, but progress has seemed very slow. I hope that this function can be restored before I return in July. If you do not receive a confirmation, you can be pretty confident that your order was received, especially if your payment went through. 

Lately it seems that many customers have not been receiving the automatically-generated order confirmations and/or the completed notifications when orders ship. This is a problem with coordination between the web hosting company and the WooCommerce interface. I cannot solve it myself, so am working with the hosting people to try to get things functioning normally again. It is unfortunate that every time some component is “updated”, other components of the system stop working.

The other issue is that USPS does not always send tracking info to customers as they should. They have been aware of this problem for months now, so I hope it can be fixed.

If you have submitted an order and receive nothing, you are always welcome to e-mail me at info@olympicorchids.com. I will confirm, check tracking, etc., but this takes time and slows down operations, causing delays in shipping.

In this over-automated world, everything slowly becomes less efficient.

If you are a Canadian customer, shipping from the US to your destination is quite expensive, so all orders, including sample orders, must be at least $25.00 to cover the cost of international postage on a small package, and the extra packaging that is needed to allow shipments to be processed by whatever machinery USPS and Canada Post use for that purpose. Any order below that threshold will be cancelled.

I have had to delete my other post to this effect because it had suddenly started to attract a lot of spam. The bottom line is that domestic shipping of a single sample costs between $5-6, so the $3.00 cost of the sample does no even cover postage. I have arbitrarily decided on a $6.00 minimum purchase to at least cover the cost of postage. Singe sample orders will be refunded and cancelled.